Terms of Sale

Who you are contracting with

Invenios Solutions, БЪЛГАРИЯ, гр. Добрич (9300), жк. Дружба 4, 4, бл. 65, вх. Б, ет. 1, ап. 1 . Questions, complaints and withdrawal notices all go to hello@invenios.site, and we answer in writing.

What you are buying

Two things, bought together and priced separately. A one-off build: a website generated from your answers, with its own admin panel, search-engine setup and a contact form. And a monthly plan, which is what keeps the site online, backed up and supported.

The build is yours once paid for. The monthly plan adds what the free plan does not have - more languages, the blog, bookings and orders, enquiry emails and your own domain. If it ends, the site carries on on the free plan rather than going offline, and nothing is deleted.

Price, and what it includes

The total price of both parts is shown before you confirm, and that is the amount charged. There are no fees that appear afterwards.

A domain name, if you ask us to register one, is charged separately and at cost. It is registered in your name, not ours.

When the contract is made

When your payment is confirmed. You then receive confirmation by email, including these terms.

Delivery

The site is generated within minutes of payment and is yours to edit immediately. It goes live when you publish it, which is your decision and not ours. If a domain is involved it can take up to 48 hours for the address to work everywhere, which is how the domain name system behaves and not something either of us controls.

Your right to withdraw - fourteen days

You may withdraw from this contract within fourteen days of it being made, without giving a reason. Tell us at hello@invenios.site - any clear statement is enough, and there is a form below if you would rather use one.

Because the work begins immediately at your express request, withdrawing does not always mean a full refund. You pay a share of the price proportionate to what has already been supplied, and we return the rest within fourteen days, by the same means you paid.

• Before your site has been generated: we keep nothing - 0%.
• Generated but never published: we keep 30% of the build price.
• Published and live: we keep 60% of the build price.
• The monthly plan is refunded for the part of the month not used.
• A domain name already registered cannot be refunded - the registration fee is paid to the registry and the domain stays yours.

Model withdrawal form

To Invenios Solutions, hello@invenios.site: I hereby give notice that I withdraw from my contract for the provision of the following service - [website, ordered on …]. Ordered on […]. Name […]. Address […]. Date […].

Ending the monthly plan

You can cancel at any time, from your admin panel or by email. The site stays online until the end of the period you have paid for. We do not charge a fee for leaving and we do not require notice.

If a payment fails, the site stays exactly as it is for 14 days while the payment is retried. Three days before those 14 days end we email you the date and a complete copy of the site - every page as a file you can host anywhere.

Then the site moves to the free plan. What the paid plan added is switched off but kept - extra languages, blog posts, bookings, settings - and comes back as soon as you order a paid plan again. A cancelled plan moves the same way on the last day of the period you paid for, with no 14 days in between. A free trial or free months that end do the same on their last day.

A site on the free plan stays online for as long as you use it. If nobody on the account has signed in for twelve months, we email to ask whether it is still needed - one click keeps it - and again 30 days later. With no answer 60 days after the first email the site is taken offline and kept, and then follows the rule for sites kept offline below. A paid site is never treated this way.

An account has one free site. If you have more than one site, you choose which one stays free; if you do not choose, it is the one paid for most recently. The others are kept offline - a "temporarily closed" page - with everything in them kept, and each comes back as soon as it has a plan again.

A site kept offline for twelve months is deleted. We email you 30 days before, with a complete copy of the site attached or linked.

Your domain

A domain is yours. We never hold it back, transfer it or sell it, and you can point it somewhere else at any time.

The free plan has no own domain. After a move to the free plan, for as long as your domain still points to us, we redirect it to the site's free address, so search engines carry its rankings across. The redirect lasts 30 days; after that the domain is released from our servers and you can point it anywhere else.

A domain we registered for you renews only if its yearly fee is paid; otherwise it lapses on its end date. You can ask us for its transfer code at any time.

Closing, suspending and deleting a site

You can close your site temporarily from the admin panel and open it again whenever you like; nothing is removed in between. Closing a site does not pause a paid plan by itself - when you close it we ask whether the plan should go on or stop.

You can delete a single site, or your whole account, yourself from the admin panel. You are offered a complete copy of each site first. Deleting cannot be undone; your domain stays yours.

A site that has never been online is deleted 60 days after it was last worked on. We say so in the admin panel, and email you a week before. An account can hold up to three such sites at a time.

If we have to suspend a site - for abuse, a payment dispute or a legal reason - we tell you why the same day, by email and in the admin panel, and you can stop the plan from there.

What we are responsible for

We are responsible for the service working as described. If it does not, tell us and we will put it right; if we cannot, you are entitled to a reduction or to your money back under Bulgarian consumer law, and nothing here limits that.

We are not responsible for the content you write or upload, for where you rank in search results, or for how much business the site brings you. Nobody can honestly promise any of those.

Text written by AI

The text of your site is written by artificial intelligence from the answers you give, and every suggestion in the questionnaire and the editor is made the same way. AI can get things wrong: a detail, a figure, a promise you do not make.

Before you publish, read the text and correct anything that is not true of your business. Once published, the site's content is yours, and you are responsible for it as if you had written it yourself. We are not responsible for mistakes in AI-written text that you published without correcting.

Your content

What you write and upload stays yours. You give us permission to publish it as part of your site, and nothing more. You are responsible for having the right to use any photographs or text you provide.

Personal data

How we handle your data is set out in our privacy notice. Enquiries your visitors send through your site are yours, and covered by the separate data processing agreement.

Complaints and disputes

Write to hello@invenios.site first - most things are a misunderstanding and we would rather fix it than argue about it.

If that does not resolve it, you may complain to the Commission for Consumer Protection, which is the Bulgarian authority for consumer matters, or use an approved alternative dispute resolution body. Bulgarian law applies, and nothing in these terms takes away rights the law gives you as a consumer.

Changes to these terms

We may change these terms for future purchases. The terms that apply to you are the ones you accepted when you bought, and we keep a copy of them.